Right of withdrawal

As provided for by articles 50 to 68 (“Distance Contracts”) of Legislative Decree n. 206/2005 (Consumer Code), the consumer has the right to withdraw from a contract or commercial premises. Moreover, he has the right to return the purchased product and to get a refund on incurred expenses. The right of withdrawal does not apply to audio or video recordings or computer software, if you have opened the packaging.

The right of withdrawal may not be exercised whether the product isn’t intact, that is:

- in default of the original packaging;

- in the absence of integral product elements;

- for product damage.

The right of withdrawal is reserved exclusively for costumers (physical people who purchase goods for purpose different from their professional, commercial or business activity), therefore it can’t be exercised by legal and physical people who act for purpose referring to their working activity.

Product return expenses are chargeable to the customer.


Procedure and time for exercising the right of withdrawal

Customers must exercise their right of withdrawal by written notice within 10 days from the goods receipt, by sending a registered letter with return receipt, a telegram or a fax to:

Vetreria Artistica Archimede Seguso S.r.l.

Fondamenta Serenella 18,

Murano (Venice) – Italy

Fax +39 041 5274368  


This communication must contain:

- the intention to withdraw from the contract and the concerning cause;

- the details of the order (product description and date of purchase);

- customer’s personal data.

We will contact you to open the withdrawal file within three (3) working days from communication receipt.

Within fourteen (14) working days from this file opening, the customer will send the product he intends to return to the above-mentioned address. Such product must be perfectly packed in the original packaging, complete with all the accessories and all the original components, and it must show possible communication contained in the withdrawal file.


Refund procedure and time

 Vetreria Artistica Archimede Seguso S.r.l.  will refund product cost and shipping charges within thirty (30) days from the date of withdrawal notice receipt. If the customer is already in possession of the product, Vetreria Artistica Archimede Seguso S.r.l. will provide for the refund following the product return and after having controlled its integrity.

For purchases made by:

- cash on delivery,

- credit card,

- credit transfer,

- postal payment slip,

- text message,

Vetreria Artistica Archimede Seguso S.r.l. will proceed with the refund by credit transfer.

In order to refund purchases made by PayPal, the Company will credit again to the customer’s account.



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